Frequently Asked Questions (FAQs)

COVID-19:

At SOSH COLLECTION, we are following the best practices and recommendations issued by the CDC and our local governments to keep our customers and our team safe and healthy.

Due to the threat of COVID-19 we are doing everything we can to prioritize the health and safety of our employees. Our customer care service is currently available through email at sales@soshcollection.com

Our team is working hard for you and will do our best to assist you in a timely manner.

Where do you ship?

The Sosh Collection Shop ships to most countries worldwide from our Naples, FL headquarters using USPS, UPS, FedEx and DHL.

We are unable to ship to: Brazil, China, Colombia, Indonesia, Lebanon, Peru, Russia, Saudi Arabia, and Vietnam. See available shipping options on our checkout page.

How long will it take for my order to arrive?

Our processing time is 1 business day. U.S. orders should arrive within 2-6 business days. International orders shipped with USPS usually take between 2-3 weeks while international orders shipped with FedEx, DHL or UPS take approximately 1 week. International packages may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. After your order has been processed we will assign a tracking# to your order that we will email or send by text message.

How do I track my order?

You can track your order by:

  •  Logging into your Sosh Collection account
  • Using the tracking information sent via email or text once your order is shipped.

If you do not receive an email from SOSH COLLECTION within hours of placing your order, check your spam folder or check to see if the email address on file is correct. For further questions about your order status, feel free to contact our customer care team 24/7 via
email.

Can I return my item?

Yes. You can return all items within 14 days of receipt for any reason.
Please visit our On-Line Returns Center (<—please make On-Line Returns Center as a click-thru) for more information.

What do I do if my item arrived damaged or is lost?

If your item is lost in transit, or damaged in transit, Sosh Collection’s Shipping Protection has you covered. Please contact us (<—please make <mailto> link to sales@soshcollection.com ) within 3 days and provide in your email Order#, Name and contact info. If you contact us in regards to a damaged item please attach photos of the damage as well as damage of the packaging.

We will take care of filing the claim and make sure that you receive a replacement or a refund.

Holiday Season and Processing Time

We do our best to keep our website up to date during the Holiday Season but it may happen that an item is sold and unavailable. In cases like this, we will contact you with alternative options and if you do not like what is available, we will refund your money. Processing time during the holiday season can go up. We keep our clients always informed about their order and when it ships. All packages are shipped insured and Signature Required. In case you missed delivery of your order, the carrier will hold your package for at least 5 days before they return it to us.

Still have a question?

Please contact us for more information.

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