Returns & Exchanges
Thank you for shopping with Sosh Collection, it is important to us that you are completely happy with your purchase. If for any reason you are not satisfied with your purchase, Sosh accepts domestic returns of unworn, unwashed, undamaged merchandise with all tags attached, for a return or exchange within 14 days of delivery.
We reserve the right to refuse return on merchandise that does not meet the policy requirements. Items must be returned with all tags still attached and must be in their original packaging. Please note that all international orders and any item purchased on-sale are final sale.
Please note Exchange shipping is FREE, regardless of the number of items you order. Sosh Collection will use the original method of payment for the balance of an exchange. If payment was submitted with PayPal, we will send you an invoice for the balance.
- If requesting a refund, we will credit your original method of payment. It is not necessary to provide your credit card number or PayPal account.
The fee for shipping the package back to Sosh Collection is the responsibility of the customer.
Please email us firstname.lastname@example.org and we will issue a #RMA and return label.
Please fill out our return/exchange form here.
Please note that use of the prepaid return label will result in a $6.95 deduction from your refund/exchange credit. Shipping and processing charges are non-refundable.
For more assistance with return/exchange, you can reach out to our customer care team by emailing email@example.com, 24/7. We will get back to you no later than the next business day.
Send your return back to Sosh Collection using the pre-paid label we will email you or by insured USPS, UPS, or FedEx mail to the following address.
3887 Mannix Dr, Ste 616 Naples, Florida 34114
We recommend tracking your return using the information provided by your carrier to ensure it has been delivered to Sosh. Once your return has been processed, we will send a return confirmation email. Please allow up to 14-21 business days for your return to be processed and for you to receive your refund. Sosh will issue your refund in the form of the original payment we’ve received.